Shipping policy

Thank you for shopping with Lesser Dog Co. Here is everything you need to know about how and when your order ships.

Where we ship

We currently ship within the United States. We do not offer international shipping at this time.

Order processing

Our items are handmade and made-to-order requiring typically 3-5 days before they ship. Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing the next business day. For larger orders, production times may take longer to fulfill. 

Shipping rates

We offer a flat shipping rate for standard shipping. Expedited shipping is available at an additional cost.

Transit time
Once your order ships, delivery time depends on the carrier and your location. Where available, estimated transit times appear at checkout. These estimates aren't guaranteed, and carrier delays are outside our control. Transit times cover only the shipping window after an order leaves us. They don't include manufacturing time.

Tracking

When your order ships, we will email you a tracking number so you can follow its progress.

Delivery address

Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect or incomplete address provided at the time of purchase.

Lost, stolen, or damaged packages

If your package is lost or stolen after being marked delivered, please contact the carrier first, then reach out to us and we will do our best to help. If your order arrives damaged, contact us right away at info@lesserdog.com with a photo, and we will make it right.

Questions

For any additional questions, please email us at info@lesserdog.com